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These general conditions of sale are governed by the Consumer Code (D.Lgs. n. 206/2005), section II “Distance contracts” and by the rules on electronic commerce (Legislative Decree No. 70/2003).
Warranty management Eubiq Europe
All products in the Eubiq range are guaranteed products.
How will you behave if the goods are unsuitable for the purpose or not tradable
the material is collected with our contracted courier, and the replacement material will be sent back to us as soon as possible.
Any time limits granted for returns or refunds
If for any reason the Customer is not satisfied with his purchase, the items intact, unused, that have not been produced on request and customized, can be requested in return for size change, item change or refund, within 14 days of delivery of the shipment.
In such cases, the Customer must send a return request to email@example.com promptly and in any case within 14 days from receipt of the order. In the e-mail must be specified the codes of the items that you intend to return and the desired compensation or the request for simple reimbursement of the price paid for the goods ordered and that you intend to return. Upon receipt of the return request, Eubiq Europe will send the Customer a written confirmation.
Only one free goods change of goods of equivalent or greater value is foreseen for each order placed (always respecting the conditions of return that precede).
The crediting will be visible on the Customer’s credit card statement after a minimum of 30 days from the date of reimbursement. This timing may vary depending on the bank circuit of the credit card used.
What form will the reimbursement take?
The goods are replaced after checking the material (to make sure that it has not been damaged voluntarily)
Shipping costs will be charged to Eubiq Europe